Free templates · fill in as you type
Carriers check three things on your website before they approve your texting: a privacy policy, SMS terms, and consent wording by your forms. Type your business name once, copy all three, and you’re done.
Before carriers approve your business texting, a reviewer visits your website. If any form on it asks for a phone number, they look for the three things below. Type your details once, copy each piece, and paste it where the step tells you to.
1
A privacy policy that covers texting
Add our SMS section to the policy you already have, or publish it as a new page.
2
SMS terms (recommended)
A short section or page: what you text about, how often, and how to stop.
3
Consent wording by every form that asks for a phone number
One sentence next to the submit button, linked to your policy and terms.
Your details
Type them once. All three pieces below fill in as you go, and anything you skip stays in [BRACKETS] so it’s easy to spot after you paste.
Nothing you type here is saved or sent anywhere. It only fills in the text on this page.
1
Already have a privacy policy? Paste this in as a new section called “SMS” or “Text messaging.” Don’t have one? Create a new page called Privacy Policy, paste this in, and link it from your site’s footer so it’s reachable from every page.
Keep section 4 exactly as written
“We do not sell, rent, or share SMS opt-in data or consent with third parties for marketing” is the promise reviewers look for. Change anything else to fit your business, but leave that section alone — and make sure nothing else in your policy contradicts it.
SMS Privacy Policy
Last updated: [DATE]
This policy explains how [BUSINESS NAME] (“we,” “us,” or “our”) collects, uses, and protects information connected to text messages. It applies to texts you exchange with us and to phone numbers you give us on [WEBSITE URL], over the phone, or in person.
1. Information we collect
When you text or call us, fill out a form, or request service, we collect your phone number, your name if you provide it, and the content and history of the messages we exchange with you.
2. How we use your information
We use this information to reply to service requests, answer scheduling questions, confirm appointments, send arrival and status updates, and follow up after a job.
3. How you opt in
You may opt in by calling or texting us, by submitting a form that includes SMS consent, or by giving verbal or written consent when you request service. Consent to receive text messages is not a condition of purchase.
4. We do not sell or share SMS consent
SMS opt-in data and consent are used only to provide the text messaging you signed up for. We do not sell, rent, or share this information with any third party for marketing purposes or for purposes unrelated to providing our SMS program. All categories of data sharing described in this policy exclude text messaging originator opt-in data and consent.
5. Service providers
We use service providers, including our business phone platform and telecommunications carriers, to send and receive text messages. They may process phone numbers and message history only to deliver, secure, troubleshoot, and support our messaging.
6. Message frequency and rates
Message frequency varies based on your service requests and appointments. Message and data rates may apply.
7. Opting out and getting help
Reply STOP to any message to stop receiving texts from us. Reply HELP for help, or contact us at [SUPPORT EMAIL OR PHONE].
8. Retention and security
We keep SMS information for as long as needed to serve you and to meet our legal obligations, and we use reasonable administrative and technical safeguards to protect it.
9. Changes and contact
We may update this policy from time to time and will change the date above when we do. Questions? Contact [BUSINESS NAME] at [SUPPORT EMAIL OR PHONE].
2
Not every reviewer insists on them, but many look, and having them heads off follow-up questions. Paste these below your privacy section or publish them as their own page, and link that from your footer too.
SMS Terms and Conditions
Last updated: [DATE]
1. Program description
[BUSINESS NAME] sends text messages to customers and prospective customers who contact us or have an existing service relationship with us. Messages may include replies to your questions, scheduling updates, appointment confirmations, technician arrival updates, and service follow-up.
2. Consent
You may opt in by calling or texting us, submitting a service request, or otherwise giving us permission to text you about your service. Consent to receive text messages is not a condition of purchase.
3. Message frequency and fees
Message frequency varies based on your service requests and appointments. Message and data rates may apply.
4. Opting out and getting help
Reply STOP to opt out of text messages from [BUSINESS NAME]. Reply HELP for help, or contact us at [SUPPORT EMAIL OR PHONE].
5. Delivery
Wireless carriers are not liable for delayed or undelivered messages. Delivery depends on your mobile carrier and device.
6. Privacy
See our SMS Privacy Policy on [WEBSITE URL] for details on how we use phone numbers and SMS consent.
3
Go through your website and find every form with a phone field — contact, quote request, booking, newsletter signup. Right beside each submit button, add the line below and link it to your privacy policy and SMS terms. If you use a consent checkbox, leave it unchecked by default.
Form consent wording
By entering your phone number, you agree to receive text messages from [BUSINESS NAME] about your service. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help. Consent is not a condition of purchase. See our Privacy Policy and SMS Terms.
After you paste it, link “Privacy Policy” and “SMS Terms” to the pages from steps 1 and 2.
Run through this list once, then register in Ready’s Trust Center using this website. New to registration? Read the carrier registration guide.
One note: these are templates, not legal advice. Have your attorney review them before you publish.
Your privacy policy has the SMS section
And the page opens in a private browser window — no login, no password, not “under construction.”
Your SMS terms are published
As their own page or right below the privacy section. Skipped them? You can still register.
Your footer links to both
Reviewers should be able to reach them from any page on your site.
Every phone-number form shows the consent line
Next to the submit button, with working links to your policy and terms.
Doesn’t Ready already host a policy for me?
Yes. When you register in the Trust Center, Ready publishes an SMS privacy policy and SMS terms for your business and includes them with your campaign. Reviewers also look at your own website, though — so if any form on it asks for a phone number, you still need the three things on this page.
Can I add this to the privacy policy I already have?
Yes. Most businesses add it as a section titled “SMS” or “Text messaging.” Just make sure nothing elsewhere in the policy says you share contact information for marketing without carving out SMS consent.
What if my forms don’t ask for a phone number?
Then step 3 doesn’t apply to them — only forms that collect phone numbers need the consent line. The privacy policy and SMS terms are still worth adding, because reviewers look for them either way.
What if I don’t have a website?
Then there’s nothing to add. You can register with a business listing or social page instead — see our carrier registration guide.
Does this cover marketing texts?
No. It’s written for service messages. Promotions and offers need express written consent and their own disclosures, so talk to an attorney before you send them.
Is this legal advice?
No. It’s a starting point that reflects what carrier reviewers look for. Privacy rules vary by state and by what you send, so have an attorney review your final policy.
Send your Ready onboarding contact a link to your policy before you register. We’ll tell you whether it has what carrier reviewers look for.
These templates are general information, not legal advice. Have your own legal counsel review them before you publish. Carrier requirements reflect CTIA and Campaign Registry guidance as of September 2026 and can change.